Change of mind
Returns & Refunds
Last updated 23 August 2026
Draft for review. This wording is a working draft and has not been reviewed by the business owner or a solicitor. It should not be relied on as legal advice, and must be reviewed before launch.
What can be returned
Unopened full bottles, in their original sealed packaging, within 30 days of delivery.
Samples, decants and discovery sets cannot be returned. They are opened to be used, and fragrance that has left our control cannot be resold safely. This is why we price samples low and include one with every order — so the commitment you cannot undo is a small one.
How to start a return
Contact us with your order number within the 30-day window. We will confirm the return and tell you where to send it. Please do not post anything back before we have confirmed — fragrance needs specific carrier handling.
Return postage is yours unless the item arrived damaged or we sent the wrong thing, in which case it is ours.
Refunds
Once the return arrives and we have checked the seal, we refund to the original payment method. Card refunds usually appear within 5–10 working days, depending on your bank — that part is out of our hands.
Original shipping is refunded only where the return is our fault.
Damaged, faulty or wrong
Tell us within 7 days of delivery and we will replace it or refund it in full, including postage. A photo of the damage speeds this up considerably.
Nothing here affects your statutory rights.